Client Agreement
Last updated: October 10, 2026
COMPANY INFORMATION
- Company name
- AURIS MANAGEMENT SDN. BHD.
- Company Registration No.
- 202601025972 (1688068-D)
- Registered address
- NO. 39-01, JALAN PERMAS 10/5, BANDAR BARU PERMAS JAYA, 81750 MASAI, JOHOR, MALAYSIA
- Phone
- +60 11-2724 3968
This Client Agreement (“Agreement”) is entered into between AURIS MANAGEMENT SDN. BHD. (Company Registration No. 202601025972 (1688068-D)), a private company limited by shares incorporated in Malaysia, with its registered address at NO. 39-01, JALAN PERMAS 10/5, BANDAR BARU PERMAS JAYA, 81750 MASAI, JOHOR, MALAYSIA, trading as “Arkiefai” (“Company”, “we”, “us”), and the person who registers an account or purchases any Service through https://www.arkiefai.com (“Client”, “you”).
This Agreement applies together with our Terms of Service, Privacy Policy, Jurisdiction Disclaimer and Risk Warning (together, the “Client Documents”). If there is any conflict, this Agreement prevails in respect of the Services.
1.Acceptance
1.1 You accept this Agreement by ticking the acceptance box during registration, by purchasing a Service, or by using the Services. This Agreement takes effect when we confirm the opening of your account.
1.2 We may decline any application at our sole discretion, without giving reasons.
2.Services
2.1 Subject to this Agreement, we will provide you with access to the market information, analytics and AI‑assisted insight tools that we make available to clients on the Platform, as described on the Platform at the time of purchase (the “Services”).
2.2 Regulatory status. The Company is not licensed or regulated by any financial services authority. The Company does not provide investment advice, portfolio management, or dealing in securities or derivatives on your behalf, and nothing provided under this Agreement should be treated as such. You make all decisions independently and at your own risk.
2.3 No guarantee. We do not guarantee any profit, return, result or performance. Past performance, back‑tested results, simulations and examples shown on the Platform are not indicative of future results.
2.4 We may modify, add or withdraw features of the Services from time to time. Where a change materially reduces a paid Service, we will notify you in advance.
3.Client representations
You represent and warrant, on an ongoing basis, that:
- (a)you are at least 18 years old and have full legal capacity;
- (b)you are not a resident of, located in, or a citizen of any Restricted Jurisdiction listed in the Jurisdiction Disclaimer;
- (c)all information you provide to us is true, accurate and complete, and you will promptly update it if it changes;
- (d)you are acting on your own behalf and not as agent for any undisclosed person;
- (e)any funds you use in connection with the Services are lawfully obtained and are not the proceeds of crime; and
- (f)you have read and understood the Risk Warning.
4.Client identification (KYC/AML)
4.1 We apply customer due diligence, sanctions screening and politically exposed person (PEP) checks in line with our internal anti‑money laundering and counter‑financing of terrorism (AML/CFT) policy and the FATF Recommendations.
4.2 You agree to provide identification documents, proof of address and any other information we reasonably request. We may suspend or close your account, or refuse a transaction, if you fail to provide satisfactory information or if we suspect unlawful activity, and we may report suspicious activity to the relevant authorities where required by law.
5.Fees and payment
5.1 You agree to pay the fees for the Services as set out on the Platform at the time of purchase.
5.2 Unless stated otherwise, fees are payable in advance and are non‑refundable, except where required by applicable law or expressly stated on the Platform.
5.3 We may change our fees by giving you at least thirty (30) days’ notice. Changes do not apply to periods already paid for.
6.Client obligations
You agree to:
- (a)use the Services only in accordance with the Client Documents and applicable laws;
- (b)keep your account credentials secure and not share your account with any other person;
- (c)not use the Services from a Restricted Jurisdiction or use any method to conceal your location; and
- (d)notify us promptly of any error, unauthorised access or security incident relating to your account.
7.Communications
7.1 You consent to receiving communications from us electronically, including by email and through the Platform. Notices sent to the email address registered on your account are deemed received when sent.
7.2 Notices to us must be sent to rondomagic1982@proton.me.
8.Confidentiality and personal data
8.1 We will treat your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (Malaysia).
8.2 Each party will keep confidential any non‑public information received from the other party in connection with this Agreement, except where disclosure is required by law or by a competent authority.
9.Limitation of liability
9.1 To the maximum extent permitted by law, the Company shall not be liable for any loss arising from: (a) your decisions, including any trading or investment decisions; (b) market movements; (c) interruption, delay or failure of the Platform, internet or third‑party systems; (d) inaccuracy of any data, analysis or automated output; or (e) any event beyond our reasonable control.
9.2 Our total aggregate liability under this Agreement shall not exceed the fees paid by you to us in the three (3) months preceding the event giving rise to the claim.
9.3 Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law.
10.Force majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, governmental action, power or telecommunications failures, cyber‑attacks or failures of third‑party service providers.
11.Term and termination
11.1 This Agreement continues until terminated by either party.
11.2 You may terminate this Agreement at any time by giving written notice to rondomagic1982@proton.me.
11.3 We may terminate or suspend this Agreement immediately if you breach any Client Document, if required by law or a competent authority, if you become resident in a Restricted Jurisdiction, or if we reasonably suspect fraud, money laundering or other unlawful activity. Otherwise, we may terminate by giving you fourteen (14) days’ notice.
11.4 Termination does not affect accrued rights and obligations. Clauses 8, 9, 12 and 13 survive termination.
12.Complaints
If you have a complaint, please email rondomagic1982@proton.me with your name, account details and a description of the issue. We will acknowledge your complaint within five (5) business days and aim to respond in full within thirty (30) days.
13.Governing law and disputes
This Agreement is governed by the laws of Malaysia. The parties shall first attempt to resolve any dispute amicably. Failing that, the dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.
14.Amendments
We may amend this Agreement by posting an updated version on the Platform and, for material changes, notifying you by email at least fourteen (14) days before the change takes effect. If you do not agree, you may terminate under clause 11.2 before the change takes effect.
15.General
This Agreement, together with the other Client Documents, is the entire agreement between you and us regarding the Services. You may not assign this Agreement without our written consent. If any provision is held invalid, the remainder continues in effect. The English version prevails over any translation.